License Manager

Overview

The License Manager helps manage the software license key for your Sigma Magic software. The License Manager dialog box can be opened by clicking on the License button in the Miscellaneous menu located on the main screen.

Usage

A sample screenshot of the license manager menu is shown below.

There are two main groups within the License Manager: System Information and License Details.

System Information

The following information is contained in this group.

Machine Key: The machine key is a unique 12 digit number starting with the letters LXS. This code is different for each computer and helps us identify your computer for license management purposes.
Software Version: The software version contains three numbers separated by dots. The first number is the major version number of the software, the second number is the minor version number of the software and the last number is the bug-fix version number of the software. In addition to the software version, the version number of the R software installed on your computer is shown within parenthesis.
Operating System: This is the OS that is currently installed on your computer. A limited list of Windows client version is given below.

NT 5.1 & NT 5.2 (Windows NT)
NT 6.0 (Windows Vista)
NT 6.1 (Windows 7)
NT 6.2 & NT 6.3 (Windows 8)
NT 10.0 (Windows 10)

Excel Version: The Excel version installed on your computer including the build number. Note that Sigma Magic software required Excel 2007 or later installed on your computer. If you are having any problems with some Sigma Magic functionality make sure that you have all the updates installed on your computer (which is indicated by the Build number).

License Details

The following information is contained in this group.

License Key: You need to enter the key provided to you in this field. This is the only text box where you can enter information in this dialog box. The license key is a 8 character number separated by a dash such as 12d4-43a1. Note that the license-key is case sensitive - so be careful about entering capital or small letters. Enter the license key and then click on the Validate Now to update the license key in the system. Here are some notes on the licenses:

Most license keys are node locked to a computer and are not transferable to other computers, unless you purchase a multi-user license key.
Most license keys require that you be connected to the Internet to validate the key with the server when you click on the Validate Now button. If you are unable to connect to the Internet to validate your license key, contact technical support for a workaround. You will need to provide them your machine key in order for them to generate a license key for you.

License Status: The license status contains information about whether your license key is valid or not. If it says Valid, then the full functionality of the software is enabled and you can use all features of the software. This field may indicate that the license is valid for either Personal, Academic or Business use.
License Expiry: This field contains the date that the license expires on your computer. Most license keys do not have an expiry date for the version purchased. For example, if you have purchased version 5.0 of the software, you can continue to use this software as long as you wish. If there is no expiry date, then the text "None" will appear as the expiry date.
E-Support Expiry: This field contains the expiry date of your E-support maintenance contract. Note that when you have a valid E-support, you are entitled to free software upgrades as new versions are released. Typically, E-Support is provided for free for the first year from purchase of your license. After the first your, you will need to purchase an extension to continue to receive E-support.

If you do not have a valid license or would like to renew your license key, you can click on the Purchase or Renew button. If all the information is correct and up-to-date as expected which means you have the latest version of the software and your license key and e-support dates are valid, then both the System Information and License Keys should have a green bar next to them otherwise the colors of the bar may be either yellow or red.

FAQ

This section contains some frequently asked questions. If you have other questions on this module, please contact technical support.

How do I upgrade from a temporary license to a permanent license?

You can click on the Buy Now button to place an order for the license. Once you enter the requested details and make the payment, your license key will be emailed to you immediately.

I have a temporary license key which is not working, the License Manager states Invalid Date?

Since the temporary license key expires on a specific date, it is important that the computer has the right dates set. If the date/clock is incorrect on your computer, then Sigma Magic software may not install the temporary license key on your system until you fix the date to the correct value. Note that if you make changes to the system date later, the Sigma Magic software may stop working.

I entered a license key but it is still not showing full functionality?

If you request a node locked license, make sure that you have correctly specified the Machine Key when you place a request for the License. If you request a server license, make sure that you are connected to the Internet when you validate the license key. Contact the help desk for more details.

How do I update the Sigma Magic software version?

If you click on Check Updates and you find that a later version of the software is available, you can download that version and run the Setup file. It will replace your existing version of the software. You will have to close and re-open Excel and the new version of the software will be now available.

Can I update the software by visiting the website without using Check Updates?

If you download the software yourself, you need to make sure that your license key is still valid for the new major version of the software. When you click on Check Updates, it will indicate to you if your license key will still work with the newer version. If you download the latest version but your license key does not support it then only limited functionality is enabled. Please save your old setup file in case you need to re-install the older version.